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>All orders are currently shipped with Royal Mail, we may on occasions use a courier service.
Processing times between 1-3 days, please allow for delays. Orders will be collected the next working day from order being at fulfilled status.
Ensuring the accuracy of your shipping address is your responsibility. Once a parcel is dispatched, rectifying any errors becomes challenging unless the parcel is returned to us. In the event of a return, we can either provide a refund or resend the items to the correct address. However, please note that you will be responsible for covering the postage costs associated with resending the items.
Please double-check your shipping address, including the postcode, to avoid any discrepancies. It's essential to ensure accuracy before finalising your order, as refunds or complimentary replacements will not be provided for errors made on your part. By accepting our terms and conditions by completing your order, you acknowledge that all information entered during the checkout process is correct.
If your goods are dispatched to an incorrect address, we recommend utilising Google Maps to pinpoint the location and contacting the homeowner to rectify the situation. While we will offer tracking and GPS information to assist you, the ultimate responsibility lies with you to retrieve your goods.
We will send you an email to confirm your order with tracking.
Do we provide complimentary shipping? If you spend £60 or more, you'll receive a £5.99 discount at the checkout that can be applied towards shipping costs. Please be aware that you'll initially see the full postage cost, but the coupon will reduce your final bill accordingly. It's important to note that this offer cannot be combined with any ongoing promotional discounts, nor can you apply a discount code to claim both offers simultaneously.
We only ship to UK destinations
In the unfortunate event that your order arrives damaged in the post, rest assured, we've got you covered. We'll gladly provide a refund or replacement free of charge, but only upon receiving the damaged goods back in their original, unopened, and unused condition. To facilitate the return process, we'll email you a postage label.
If the item you ordered is in stock, we'll promptly replace it upon receipt of the damaged goods. However, if it's not available, we'll suggest an alternative selection or issue a refund. Please note that some waiting times may apply, as refunds or replacements will only be processed after we've received the returned goods.
In the event of a lost parcel
Claims Process: In the event of a lost parcel, customers are encouraged to contact us immediately to report the issue. If your parcel hasn't been delivered by the expected date and 15 working days have passed since the dispatch date, we'll take action. Before the 15-day mark, we're unable to initiate an investigation or provide a refund or replacement. Rest assured, we'll liaise with the mail provider on your behalf to resolve the issue promptly. However, it's important to note that claims for lost parcels must be initiated within 80 days from the date of dispatch ideally from day 15. This timeframe aligns with the claims process stipulated by Royal Mail and ensures that we can effectively pursue compensation or resolution for the lost item. It's essential to understand that parcels reported as lost after this 80-day window will not be eligible for replacement or refund, as per the terms and conditions accepted at checkout, which constitute the contract between yourself and Dayas Essence.
Legal Protection: Our refund and replacement policies are outlined in the terms and conditions of sale agreed upon at the time of purchase. If it's stated that the seller is not responsible for lost parcels once they've been handed over to the shipping carrier, we maintain legal protection against refund and replacement claims beyond the 80-day timeframe. This policy helps safeguard against potential fraudulent claims and ensures fair treatment for all customers.
By adhering to these guidelines, we aim to maintain a transparent and fair approach to handling lost parcels while protecting the interests of both our customers and our business.
Summer Heat & Shipping:
Please understand that Dayas Essence will not be held liable for sweaty products, it's just the nature of the wax in warmer temperatures, this cannot be avoided no matter how much we try.
(If I put any hardener in the base; the fragrance oil will be trapped and you won’t smell the scent)
Please know that I package your goodies to withstand the warmer temps, I will spot check each melt and wipe with kitchen roll before placing in your order box if needs be.
In the years of been opened our melts only feel sweaty when it gets to the summer months, you may see small little sweat droplets, also when the melt cools you may see little gritty bits (this is the fragrance oil thats reset), this does not affect the melt and its performance, it can still be used.